AV Services & Support

Services & Support
System Support
Staffing
Managed Services

System Support

By purchasing audiovisual communication systems you are investing in technology to enhance human communication.  We recognize that you will become depended upon its reliability and, as a result, we have designed our technical services department accordingly.  Allen Visual Systems has developed our own in-house expertise to increase our ability to resolve problems quickly and economically in an effort to increase system reliability.  Allen Visual Systems can provide you a comprehensive preventative maintenance and technical support program that will ensure your systems are ready when you need them.

Services Offered

  • Help Desk
  • Preventative Maintenance Programs
  • System warranties
  • Extended Warranties
  • Equipment Replacement and Upgrades
  • Training
  • System Design
  • Engineering
  • AV Network Planning
  • 24/7/365 Monitoring
  • Remote Monitoring, Diagnostics and Repair

Staffing

Allen Visual Systems offers trained and dedicated AV professionals embedded into your operation to help run your Conference Center.  We can provide a single AV technician or an entire department.  Our staff will become a reliable part of your operation with the added benefit of maintaining a direct tie to all the Allen Visual System technical resources.

Services Offered

  • Conference Center Staffing
  • Meeting and Conference Planning
  • Meeting Production and Operation
  • Conference Center Day to day Meeting Operations
  • Help Desk
  • System maintenance and logging of trouble tickets

Managed Services

Allen Visual Systems has developed specialized networked solutions to monitor the health of your AV systems 24/7/365.  At the smallest hint of a problem we will be notified and a service process will be immediately put in place.  Remote access will allow technicians to further diagnosis and repair any problems.

Services Offered

  • SMTP based AV System Monitoring
  • Remote Access Diagnostic and Repair
  • Remote Asset Management