Services & Support

Services & Support

Services & Support

By purchasing audiovisual communication systems you are investing in technology to enhance human communication.  We recognize that you will become depended upon its reliability and, as a result, we have designed our technical services department accordingly.  Allen Visual Systems has developed our own in-house expertise to increase our ability to resolve problems quickly and economically in an effort to increase system reliability.  Allen Visual Systems can provide you a comprehensive preventative maintenance and technical support program that will ensure your systems are ready when you need them.

Services Offered

  • Help Desk
  • Preventative Maintenance Programs
  • System warranties
  • Extended Warranties
  • Equipment Replacement and Upgrades
  • Training
  • System Design
  • Engineering
  • AV Network Planning
  • 24/7/365 Monitoring
  • Remote Monitoring, Diagnostics and Repair

Staffing

Allen Visual Systems offers trained and dedicated AV professionals embedded into your operation to help run your Conference Center.  We can provide a single AV technician or an entire department.  Our staff will become a reliable part of your operation with the added benefit of maintaining a direct tie to all the Allen Visual System technical resources.

Services Offered

  • Conference Center Staffing
  • Meeting and Conference Planning
  • Meeting Production and Operation
  • Conference Center Day to day Meeting Operations
  • Help Desk
  • System maintenance and logging of trouble tickets

Managed Services

Allen Visual Systems has developed specialized networked solutions to monitor the health of your AV systems 24/7/365.  At the smallest hint of a problem we will be notified and a service process will be immediately put in place.  Remote access will allow technicians to further diagnosis and repair any problems.

Services Offered

  • SMTP based AV System Monitoring
  • Remote Access Diagnostic and Repair
  • Remote Asset Management